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Whitelisting Instructions

Email Whitelist Instructions
Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book – also known as whitelisting. If you do not see an email from Benihana in your inbox, due to the overzealous filtering by ISPs, our email may have mistakenly been sent to your spam folder. Please go to your spam folder and look for it there, open it and mark it as “not spam”. Click the link to your ISP or email client to Whitelist, from: Benihana.

AOL WebMail
Hotmail Live, Windows Live and MSN

Email Clients:
Outlook 2003 (or higher)
Apple Mail
Mozilla Thunderbird

Spam Filters:
Norton AntiSpam
McAfee Spamkiller
Barracuda Networks
Trend Micro PC-Cillin
Cloudmark SpamNet
Spameater Pro
Spam Inspector
Spam Interceptor
Spam Sleuth
Other providers:

If you use Spam Arrest or another challenge response spam filter please whitelist Benihana.

To ensure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.
Step 1: Open a Message from Please note this may be in your spam folder.
Step 2: Click Add Contact on the dropdown menu.
Step 3: Type the email address in the Email field and click the Add Contact button.

AOL WebMail
If using AOL WebMail replying to an email from Benihana will also work. Once you reply, an email from that domain will be delivered straight to your Inbox.

Yahoo! Mail
Step 1: Click on the Contacts tab located in the upper left corner of the mail screen.
Step 2: Select Add a New Contact.
Step 3: Type the Email Address and click on Save.

Hotmail Live, Windows Live and MSN
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do the following:
Step 1: Open a Message from Please note this may be in your spam folder.
Step 2: Click Add to contacts at the top right hand corner of the email.
Step 3: Once a contact has been added, you will have the option of assigning the message to a category to help keep your inbox organized.

To ensure email gets delivered to your inbox, you must add the email address to your contacts list.
Step 1: Click on a Message from Please note you may need to click on the Promotions tab or check your spam folder.
Step 2: Click on the arrow in the upper right hand corner of the message to display the drop down menu and click on Add to Contacts list.
Step 3: A confirmation message will be displayed above the email.

2003 (or higher)Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all emails to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or on your “Safe Sender” list, images within the emails they send you will not display.
Step 1: Highlight a message from
Step 2: From the Actions tab, Select the Junk E-Mail option and then select the Add Sender to Safe Senders List option.
Step 3: Click on OK from the popup window.

Apple Mail
There are two ways to ensure email gets delivered to your Apple Mail inbox. The first option requires that you add Benihana to the your Mac OS X Address Book, as follows:

  1. Go to menu bar of Mac OS X Mail and Select Mail | Preferences from the menu.
  2. Go to the Junk Mail category.
  3. Ensure that Sender of message is in my Address Book is checked under The following types of messages are exempt from junk mail filtering.
  4. Check Sender of message is in my Previous Recipients as well.
  5. Close the preferences window.
  6. Then add to your Mac OS X Address Book.

You also have the option of simply adding to your Mac OS X Address Book from an existing message:

  1. Open a message from
  2. Press Command-Shift-Y.
  3. In Mail 1, press Command-Y.
  4. This adds the sender’s email address (together with their name, if one appears in the From: line) to the address book without asking any questions.


If you are not receiving email at Earthlink, there are three actions you can take.
Step 1: From the mail screen, click on the Address Book link located on the left toolbar.
Step 2: Click on Add Contact on the address book screen.
Step 3: Type the Email Address and click Save.


  1. Open an email message from
  2. Click on the Save Address link next to the From Address.
  3. Check the Add to Contacts box and click Save.
  1. Click Preferences from the menu.
  2. Click Restrict Incoming Email.
  3. Click Yes to Enable Email Controls.
  4. Click Allow email from addresses listed below.
  5. Enter
  6. Click Add.
  7. Click Update to finish.


  1. Scroll up to the message header.
  2. Get to the field where name is listed, then click the Berry button and then Show Address.
  3. Select and copy to the clipboard.
  4. Go into Address Book and find the user.
  5. Select Save.
  6. Click to edit it, and then click the Berry button to add another email address.
  7. Paste it in and click Save.

Mozilla Thunderbird

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the ‘From:’ address, into the email dialogue box.
  5. Click OK.

Norton AntiSpam

This is included with Norton Internet Security, Norton 360, and the Comcast versions of Norton Security Suite. You’ll recognize that something has been flagged as spam because the subject line will be appended with [Norton AntiSpam].

  1. Click on Network.
  2. Click Message Protection.
  3. Click AntiSpam.
  4. Click Allowed List tab.
  5. Click Configure.
  6. Click Add button.
  7. In the Email Address box, enter
  8. Click OK.

Trend Micro

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar, you can prevent this from occurring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam. To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength

You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam. Add the sender to the list of Approved Senders

  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select lower filter strength.
  4. Click OK to save your settings.

McAfee Spamkiller

  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a Friend.
  3. Make sure All Users at a domain is selected under Friend type.
  4. Type the domain name you want to whitelist under Address.
  5. To whitelist all our newsletters, type
  6. Optionally, enter Benihana to help you recognize the domain under Name.
  7. Click OK.

Barracuda Networks

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email. Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from Benihana and the sender email address
    that you do not want quarantined in the future. Click on the word Whitelist, which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click Whitelist. Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

  1. Open your web browser. Navigate to your company’s Barracuda firewall homepage.
  2. Click on the Block/Accept tab.
  3. Choose Sender Domain Block/Accept.
  4. Enter to whitelist. For example, you can enter to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain.
  5. Click Add.
  6. Click on the Email Sender Block/Accept tab. Enter the email address Include a comment.
  7. Click Add. In the future, Barracuda will not block emails from this sender.

Cloudmark SpamNet

  1. Select Cloudmark | Options… from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type:
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.


  1. Click Tools, then Blacklist & Friends.
  2. Click Add on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type:
  5. Click OK.


  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.


Highlight the email from Benihana with the email address to Whitelist. Click More in the SPAMfighter Toolbar and select Whitelist. Here you can choose if you want to Whitelist the email address or the whole domain. To ensure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them. To do this, follow these steps:

  1. Click More in the SPAMfighter toolbar.
  2. Click Options.
  3. Click Filter settings.
  4. Click Blacklists & Whitelists.
  5. Click Whitelist email address.
  6. Click Import.
  7. Select your Address Book and click on Check all.
  8. Click Add.
  9. Click Apply.

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. Click More in the SPAMfighter toolbar.
  2. Then Options.
  3. Then Filter settings.
  4. Then Blacklists & Whitelists.


  1. Open ChoiceMail.
  2. Click on the Senders tab.
  3. Choose Approve another Sender.
  4. Type in the sender email address
  5. Click on OK.


  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under ‘Known Good Senders and Recipients’.
  4. Type:
  5. Click OK.
  6. Click OK.

Spameater Pro

  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: under Address.
  5. Choose ‘Full Email Address’ under Address Type.
  6. Select Email Domain.
  7. Click OK.

Spam Inspector

  1. Select Spam Inspector
  2. Then ‘Manage Friends List’ from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under ‘Add a New Friend’.
  4. Type:
  5. Click the >> button.
  6. Click Close.

Spam Interceptor

  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address:
  3. Click Add.


  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click Add to Whitelist from the menu.
  3. Type:
  4. Click Add.

Spam Sleuth

  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Ensure sure Active is checked.
  4. Type: on a line by itself in the entry field.
  5. Click OK.

Other Spam Filters Not Listed Above….

If Benihana is being filtered, try adding to your Address Book or Contact list. If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist

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