Accessibility Statement for Benihana

This is an accessibility statement from The ONE Group Hospitality, Inc. in regard to their organization Benihana.

Measures to support accessibility

The ONE Group Hospitality, Inc. | Benihana takes the following measures to ensure accessibility of Benihana:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Benihana is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

This website is audited monthly for accessibility and we task developers to improve in this area on a regular basis.

Technical specifications

Accessibility of Benihana relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Benihana, there may be some limitations. Below are descriptions of known limitations. Please contact us at [email protected] if you observe an issue not listed below.

Known limitations for Benihana:

  1. WCAG 1.1.1 Non-text Content
    1. Some promotional images have alternative text that does not fully describe the image. Users who are partially or completely blind may not get the same information as sighted users.
    2. Some decorative icons are announced as unlabelled images by VoiceOver on Apple devices.
    3. The hero video on the Sushi & Sake 101 page has no text alternative.
  2. WCAG 1.3.1 Info and Relationships
    1. Some content is not structured in a way screen readers can recognise. For example, bullet points on the Happy Hour page are not marked up as a list, and some plain text on that page is announced as clickable. Screen reader users may find these sections harder to navigate and understand.
    2. The cards section on the Experiences page is not fully labelled for assistive technology.
  3. WCAG 1.3.2 Meaningful Sequence
    1. On menu pages, each dish name and its description are read out together as one long phrase, which can be hard to follow with a screen reader.
  4. WCAG 1.4.4 Resize Text
    1. On the Sushi & Sake 101 page, some FAQ text overlaps when the page is zoomed to 200%.
  5. WCAG 1.4.5 Images of Text
    1. Some promotional cards (e.g. happenings) and pop-ups use images with text built into them. This text cannot be resized or restyled, so it may be hard to read for people with low vision, and it may be missed by screen reader users where the alternative text does not include it.
  6. WCAG 1.4.11 Non-text Contrast
    1. In Safari, the keyboard focus outline is hard to see against some dark backgrounds.
  7. WCAG 1.4.12 Text Spacing
    1. Text in the top navigation overlaps when users increase text spacing.
  8. WCAG 2.1.1 Keyboard
    1. Some controls can currently only be used with a mouse or touchscreen. These include the ‘View More’ button on location pages, selecting a restaurant to show it on the map on the Locations page, the date picker on the Reservations page, the back button in the mobile menu, and the category controls on menu pages. This affects people who use a keyboard or switch device instead of a mouse.
  9. WCAG 2.2.2 Pause, Stop, Hide
    1. An animated section on the home page cannot be paused or stopped. Moving content can be distracting, and can make people with vestibular disorders feel unwell.
  10. WCAG 2.4.3 Focus Order and 2.4.11 Focus Not Obscured
    1. When the main menu is opened with a keyboard, focus first moves through links hidden behind the menu before reaching the menu itself. Keyboard users may lose track of where they are on the page.
    2. When a promotional pop-up card appears, keyboard focus does not move through it in a logical order.
    3. On the Gift Cards and Sushi & Sake 101 pages, each FAQ takes two key presses to move past, which slows keyboard users down.
    4. The video pause/play button on the Sushi & Sake 101 page is hard to reach and see when using a keyboard.
  11. WCAG 2.4.4 Link Purpose
    1. Some links use the same words but go to different pages (e.g. ‘Gift Cards’). This could confuse screen reader users who can’t see the visual context of these links.
  12. WCAG 2.4.6 Headings and Labels
    1. Symbols used to mark some menu items (such as * and †) are not explained to screen reader users.
  13. WCAG 2.5.8 Target Size
    1. The buttons that open and close the FAQ answers on location pages are smaller than recommended.
  14. WCAG 3.3.2 Labels or Instructions and 3.3.3 Error Suggestion
    1. On the Locations page, if location sharing is turned off, the ‘Go’ button only works once an address or zip code is entered. The field is not marked as required, and no error message explains this.
    2. Some fields in the form on the Happy Hour page have labels that are missing or do not match their visible text, which can make the form harder to complete with a screen reader or voice control.
    3. The forms on the Contact Us and Friends with Benefits pages do not suggest how to fix errors. This is due to third-party software and is not immediately resolvable. However, we are researching solutions.

Action being taken

We are working with an external team to address these issues plus refining the site in other areas for accessibility. We are continually resolving issues by priority / urgency of barriers they present and retest for accessibility regularly.

In the meantime, if you encounter any accessibility limitations while using our website please contact us via email at this address: [email protected]. Alternatively you can call our customer service number 305-702-2880 and we will be happy to assist you and also note any issues you have encountered so we can make sure those are addressed in our new website.

Assessment approach

The ONE Group Hospitality, Inc. | Benihana assessed the accessibility of Benihana by the following approaches:

  • External evaluation

Date

This statement was updated on 9 November 2026