Accessibility Statement for Benihana

This is an accessibility statement from The ONE Group Hospitality, Inc. in regard to their organization Benihana.

Measures to support accessibility

The ONE Group Hospitality, Inc. | Benihana takes the following measures to ensure accessibility of Benihana:

  • Include accessibility as part of our mission statement.
  • Include accessibility throughout our internal policies.
  • Integrate accessibility into our procurement practices.
  • Provide continual accessibility training for our staff.
  • Assign clear accessibility goals and responsibilities.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Benihana is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

This website is audited monthly for accessibility and we task developers to improve in this area on a regular basis.

Technical specifications

Accessibility of Benihana relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Benihana, there may be some limitations. Below are descriptions of known limitations. Please contact us at [email protected] if you observe an issue not listed below.

Known limitations for Benihana:

  1. 4. WCAG 1.1.1 Non-text Content

a. Some alternative text is not descriptive. This causes issues for example with users who are partially or completely blind, as they will not get the same context as sighted users.

2. WCAG 1.3.1 Info and Relationships

a. Some text is styled as a heading but not labeled as such. This could cause confusion for some users, as if they can see text that is styled a s a heading, they might expect it to be in the screen reader headings menu, or to be able to be navigated directly to.

3. WCAG 2.4.1 Bypass Blocks

a. Some text is linking to anchors that do not exist, because these are being used with Javascript. This could cause some issues with assistive technology.

4. WCAG 2.4.4 Link Purpose

a. Some text links are using the same words, but going to different urls. (eg; Season Specials). This could confuse some screen reader users who can’t see any visual context for these links.

5. WCAG 2.1 AA SC 4.1.3 Status Messages

a. On the Reservations page, if a screen reader user selects ‘Complete reservation’ at the end of the reservation process, no confirmation is announced when the screen changes to show a reservation has been made. This error specifically is due to 3rd party software (Open Table) and not immediately resolvable. However we are researching solutions.

Action being taken

We are working with an external team to address these issues plus refining the site in other areas for accessibility. We plan to resolve the above issues by May 2025 and will retest for accessibility regularly.

In the meantime, if you encounter any accessibility limitations while using our website please contact us via email at this address: [email protected]. Alternatively you can call our customer service number 305-702-2880 and we will be happy to assist you and also note any issues you have encountered so we can make sure those are addressed in our new website.

Assessment approach

The ONE Group Hospitality, Inc. | Benihana assessed the accessibility of Benihana by the following approaches:

  • External evaluation

Date

This statement was updated on 6 October 2025