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The Chef's Table FAQ's

FREQUENTLY ASKED QUESTIONS

1) My birthday is this month, when should I receive my certificate? 2) I never received my certificate. What happened? 3) I’m having a hard time viewing and/or printing my certificate. What can I do? 4) I lost my certificate. Can I get another one? 5) I just registered for The Chef's Table on-line and my birthday is this month. How soon can I get my certificate? 6) Is there any way to get a certificate emailed to me sooner? 7) I was registered for the Emperor's Club. Should I get a birthday certificate too? 8) I've been getting the Benihana Chef's Table newsletter every month so why didn't I get a certificate? 9) Do I need to bring the entire certificate to the restaurant? 10) I registered my child for The Chef's Table so why haven't they received any information? 11) Why do you need to print the entire date of birth and my email on the certificates? I'm concerned about the safety of my personal information. 12) I just updated my information with a complete date of birth. Can I get the certificate now even though my birthday was last month? 13) What if my name or date of birth is incorrectly spelled or listed? Will the restaurant accept my certificate? 14) We only have one shared email address. Why can't you register two people on the same account? 15) How can I receive my certificate if we only have one email account? 16) If I forget to print off my certificate, can I just show the certificate to the server on my cell phone? 17) I need help with my certificate for my dinner reservation tonight/this weekend. Can you help?18) Can I use my certificate to purchase the monthly Chef's Special?
19) What days are the Benihana Birthday Certificate valid?

1) My birthday is this month, when should I receive my certificate?
Certificates are emailed to existing members of The Chef’s Table on the first of the month with the exception of months where the first falls on a Friday, Saturday or Sunday. In that case, certificates are sent on the first Monday following the first of the month. If you are registering during the month of your birthday, your certificate will be emailed to you within approximately ten business days. Please check the dates your certificate is valid.

2) I never received my certificate. What happened?
A) Your certificate was sent to you, but based on your email account settings was filtered to your ‘spam’ or ‘junk mail’ folders. Please check both of these locations for your certificate. Please make sure to add TheChefsTable@Benihana-News.com to your contact list so your certificate will be delivered to you. B) You may have an incomplete/incorrect date of birth on file (we REQUIRE the following format: MM/DD/YYYY) and/or you have not selected a Benihana location you most frequently visit. C) If you and another member registered on the same email account, the information may belong to the other member. There is only one person per email address. D) If you registered in one of our restaurants, the information submitted may have been illegible and the registration could not be processed.

3) I’m having a hard time viewing and/or printing my certificate. What can I do?
This occurs based on the settings for your email account. Make sure the following email address is listed in your contacts: TheChefsTable@Benihana-News.com You can also try viewing the email in your browser by clicking "View Online" in the top right corner.

If you are still having trouble, please contact your email provider for further assistance.

4) I lost my certificate. Can I get another one?
Benihana will re-issue certificates during your birthday month. Please send an email to thechefstable@benihana.com to request a resend.

5) I just registered for The Chef’s Table on-line and my birthday is this month. How soon can I get my certificate?
Certificates for new registrants will be emailed within approximately ten business days of registering. Please make sure to add TheChefsTable@Benihana-News.com to your contact list so your certificate will be delivered to you.

6) Is there any way to get a certificate emailed to me sooner?
Our certificates are issued via an automated computer system and cannot be sent out individually based on a guest's preferences.

7) I was registered for the Emperor’s Club. Should I get a birthday certificate too?
The Emperor’s Club is an expired program. You must re-register on our website and become a member of The Chef’s Table in order to receive your certificate. Please sign up at www.benihana.com/thechefstable

8) I’ve been getting The Chef’s Table newsletter every month so why didn’t I get a certificate?
A) Your certificate was sent to you but based on your email account settings was filtered to your ‘spam’ or ‘junk mail’ folders. Please check both of these locations for your certificate. Please make sure to add TheChefsTable@Benihana-News.com to your contacts to ensure a safe delivery. B) Check out these step-by-step instructions. C) You may have an incomplete birthday on file (we REQUIRE the following format: MM/DD/YYYY) and/or did not select a Benihana location you most frequently visit. This information IS NOT required to receive the newsletter – only certificates and special offers. D) If you and another member registered on the same email account, the information may be incorrect and your account is locked.

9) Do I need to bring the entire certificate to the restaurant?
Yes. Our restaurants must be able to verify your name, complete date of birth (MM/DD/YYYY), the certificate’s expiration date and barcode must appear on certificate. If any of these is NOT provided, Benihana reserves the right as per the Terms and Conditions of The Chef’s Table to decline the certificate and require payment in full.

10) I tried to register my child for The Chef's Table so why haven't they received any information?
The Chef’s Table requires that members must be at least 13 years of age to participate. If you tried to register a child 12 and under, their information was not processed as it is in violation of the Terms and Conditions of The Chef's Table.

11) Why do you need to print the entire date of birth and my email on the certificates? I’m concerned about the safety of my personal information.
The Chef’s Table is an on-line marketing program and by law requires that you be at least 13 years of age to participate. Certificates are issued using the date of birth in order to:
a) Verify the identity of the recipient.
b) Verify that the recipient is not under the age of 13.

The certificate disclaimer also requires that photo ID must be shown at the time of redemption.

The Benihana Privacy Policy states: We will not knowingly share information provided by you with anyone except as required or permitted by applicable law.

12) I just updated my information with a complete date of birth. Can I get the certificate now even though my birthday was last month?
The Chef’s Table requires that members provide a complete date of birth and the Benihana location you most frequently visit in order to receive a certificate. Benihana does not issue certificates for birthdays in previous months even though the information is now updated. A certificate will be emailed to you on your next birthday.

13) What if my name or date of birth is incorrectly spelled or listed? Will the restaurant accept my certificate?
You will need to email us the account information along with what needs to be corrected to thechefstable@benihana.com and a certificate will be re-issued if there are no other errors with your account.

14) We only have one shared email address. Why can’t you register two people on the account?
This is a violation of The Chef’s Table Terms and Conditions which require a unique email address for each member. This information is clearly listed on both the registration form and on our website.

15) How can I receive my certificate if we only have one email account?
You must open a new email account. These are free and available to anyone through a variety of services. Once you have a unique email address, re-register at www.benihana.com/thechefstable.

16) If I forget to print off my certificate, can I just show the certificate to the server on my cell phone?
No. The Terms and Conditions of the program require that you present a printed copy of the certificate in order to receive your birthday offer.

17) I need help with my certificate for my dinner reservation tonight/this weekend. Can you help?
Please send an email to thechefstable@benihana.com or call toll free 855-828-0891. All requests are addressed within two business days but may require additional time to resolve depending on the issue. We review requests Monday through Friday between 9:30am and 6:30pm Eastern Standard Time*. We will do our best to assist you as quickly as we can. Based on the call volume, you may receive a response more quickly by sending us an email.

Please make sure to add CustomerService@Benihana.com to your contact list to receive your response.

*Excludes Holidays Back to The Chef's Table registration form.

18) Can I use my certificate to purchase the monthly Chef's Special?
No. The certificates cannot be used in conjunction with any promotion or special offer including the monthly Chef's Special, Endless Sushi, Express Lunch, and Happy Hour.

19) What days are the Benihana Birthday Certificate valid?
Benihana Birthday Certificates are valid Monday - Thursdays only and cannot be redeemed Friday - Sundays.